The Story of
55 KNOTS
.png)
We have been using ManyRequests for 3+ years, they are the backbone of our business. We can manage clients, team, payments, timelines, projects. The best thing about ManyRequests is that we have everything in one place and that they continuously keep improving the product.
About
55 KNOTS is a creative design agency that focuses exclusively on the Australian market. They are run by ex-eBay creative director Benjamin Williams and are the #1 destination in Australia for creative team extension services. They've been using ManyRequests for ~4 years.
Challenges
Since early days, Benjamin was part of ManyRequests' productize community, providing his insights on how to grow a design subscription service. 55 KNOTS went on to become a full-fledged creative agency with 40+ employees, serving many Australian businesses.
Solution
By adopting ManyRequests, 55 KNOTS simplified its entire customer management structure: having customer projects, communication, team members, payments, and all other relevant agency workflows in one place made it easy for them to focus on the quality of delivery instead of administrative tasks. That led to fast growth and high customer retention, with 5 years already in business and still going strong!
Key criteria
One place to manage all design projects
The biggest benefit 55 KNOTS observed is having all of their creative operations organized in one portal where customers could also interact directly with the team for fast, iterative feedback.
Automated billing & invoicing
55 KNOTS uses ManyRequest's built-in Stripe integration to charge customers on a recurring monthly basis, so they always know when they're getting paid and can plan accordingly.
Iterative design feedback
As a creative agency, 55 KNOTS needs customers to provide quick feedback to iterate on their deliveries. ManyRequests supports this workflow with its inline media file annotations.
Team & customer management
Juggling customer needs and team alignment is a headache. 55 KNOTS solved this issue with ManyRequest's client portal which assigns customer requests directly to respective account managers.
We have been using ManyRequests for 3+ years, they are the backbone of our business. We can manage clients, team, payments, timelines, projects. The best thing about ManyRequests is that we have everything in one place and that they continuously keep improving the product.
Simplify your creative service today
Start a trial or Book a call with one of our implementation experts.