The Story of
DesignBuffs
“Thanks to ManyRequests we can now offer hourly-based services to our clients. We get paid upfront and clients can control their exact design needs.”
About
Design Buffs is a graphic design service that offers both design subscriptions and hourly-based design plans.
Their clients include SMEs, startups, and entrepreneurs that have ongoing design needs.
Challenges
DesignBuffs wanted to package their services and offer both hourly-based services as well as subscriptions.
Secondly, they needed a better way to manage and assign all client requests and having everything centralized in one place.
Solution
ManyRequests’ Checkout forms feature helped DesignBuffs productize their service offerings. With the service builder they were able to create different types of service: Both recurring as well as hourly-based.
Clients can log in to the portal, create requests, and see their hourly balance and consumption. Clients can add design tasks to their queue and the DesignBuffs team works on them, tracks time, and deducts hours from the client. The clients can then purchase more hours as they go.
Key criteria
Streamlined requests
All client requests are in one place. Team members get automatically assigned to new requests and clients get notified in case there are updates on the requests. Clients can also see the status of requests, due dates, and add their team members to the request.
Productized services offerings
Services can be sold via checkout forms as well as displayed in the service catalog that clients can see once they log in to their portal.
Customized client portal
Clients can manage their subscriptions and purchase additional hours directly from the customized portal. They can also see their files, invite team members, and receive team announcements.
Hourly-based services
Clients can purchase hourly packs via their portal, see see their balance and usage history, as well as top up more hours.
“Thanks to ManyRequests we can now offer hourly-based services to our clients. We get paid upfront and clients can control their exact design needs.”
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