How it works for your clients

From the first invite to a paid invoice: what your clients see and do in your portal. No training, no app store, no new tool to learn.

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portal.northwind.studioNew request

Welcome, Jenna

Sep 21 – Oct 21
Avg. time to first reply2h 14m↓ 31% vs. previous period
Avg. time to completion2.4 days↓ 0.6 days
Growth retainer · hours26 of 40 h
Open 3CompletedAll
RequestStatusDue dateAssigned
Ad creative, 12 sizes#1038 · Ready for your reviewPending responseOct 22LM
Swap hero image on landing page#1041 · Sarah is working on itIn progressOct 23SK
Social launch kit#1043 · Starts after reviewQueuedOct 30MK
Email newsletter template#1029 · Delivered Oct 14CompletedOct 14LM

This is what your clients see in ManyRequests.

Also see: Agency owners Ops & project managers Team members
1 They're invited

A welcome in your name

Clients get an invitation from your agency, not from us, and activate their account on your domain in one click.

  • Email in your name and brand
  • One click to activate
  • No credit card, no app store
N
Northwind StudioInvitation to join Northwind Studio
Hi Jenna,

Welcome to Northwind Studio. Please activate your account to get started.

Username: jenna@acme.co

Activate account
2 They log in to your portal

Your portal, on your domain

Their dashboard shows open requests, hours or credits left and anything waiting on them, in your colors and in their language.

  • Your logo, colors and domain
  • In their own language
  • Installable as an app on their phone
portal.northwind.studioNew request

Welcome, Jenna

Sep 21 – Oct 21
Avg. time to first reply2h 14m↓ 31% vs. previous period
Avg. time to completion2.4 days↓ 0.6 days
Growth retainer · hours26 of 40 h
Open 3CompletedAll
RequestStatusDue dateAssigned
Ad creative, 12 sizes#1038 · Ready for your reviewPending responseOct 22LM
Swap hero image on landing page#1041 · Sarah is working on itIn progressOct 23SK
Social launch kit#1043 · Starts after reviewQueuedOct 30MK
Email newsletter template#1029 · Delivered Oct 14CompletedOct 14LM
3 They submit a request

Briefs that arrive complete

Clients pick a service and fill in the form you designed, with files and a Loom video if they like. Prefer email? They email an address and it becomes a request.

  • Forms per service with the right questions
  • Files up to 10 GB and Loom videos
  • Requests by email
New request · Social media
Holiday campaign, 6 posts
Feed and stories, same look as Black Friday. Launch Dec 1.
📎 brand-kit.zip🎥 Loom: walkthrough
Submit request

or email requests@northwind.studio and it becomes a request

4 They talk with your team

One thread per request

Every request has its own discussion: comments, files and Loom videos in one place, so nobody digs through email to find what was agreed.

  • A discussion thread on every request
  • Files and Loom videos in comments
  • Everyone sees the same history
#1041 Swap hero image on landing pageIn progress
JB
Jenna · Acme Co.

Can we try the version with the darker background?

SK
Sarah · Northwind

Sure! Uploaded V3 with both options 👇

🖼 hero-v3-dark.png
Write a reply… 🎥 Loom📎
5 They follow progress

Updates without asking

Clients see the status of every request and get notified by email, push or in the portal, and choose which notifications they want.

  • Clear statuses on every request
  • Email, push and in-portal notifications
  • Their own notification preferences
✉️
New comment on Ad creative, 12 sizesEmail · 9:41
🔔
Your request is in progressPush notification · 10:02
✅
Email newsletter template is completedIn your portal · 11:15
SubmittedIn progressPending responseCompleted
6 They review the work

Feedback right on the work

Clients pin comments on images, PDFs and videos, and compare versions. No more “the thing on the left, slightly lower”.

  • Pinned comments on every version
  • Video comments on the timeline
  • Every round kept with the request
12Fresh drops,
every spring.
1Can we use the white logo here?
2Love the gradient, more contrast on the headline?
V1V2
7 They sign off

One click, plus a rating

When it's right, clients mark the request as completed and can leave a quick review. If they have a queue, the next request moves up automatically.

  • “Mark as completed” in one click
  • Ratings and reviews
  • Next request starts automatically
Ad creative, 12 sizesPending response
✓ Mark as completed
How did we do?
★★★★★
Super fast turnaround, thank you!
8 They pay and manage their plan

Billing they can handle themselves

Clients pay invoices by card, see the hours or credits left, top up, and pause their plan if you allow it, without emailing you.

  • Invoices paid by card
  • Hours and credits left, top-ups
  • Pause or change plans, on your terms
Growth retainerRenews Nov 1 · Visa •••• 4242
$4,000/mo
26 of 40 h used14 h left
Invoice #1044October · paid by card
Paid
Top up hoursPause planDownload invoice

Everything else in their portal

Messages

Quick questions that aren't about one request go to built-in messages with your team.

Announcements

News, holiday hours or new services, on their dashboard and by email.

Files

A file library with folders and previews, plus every deliverable.

Services

Browse your catalog and buy another package or a top-up.

Notification settings

They choose what they hear about, by email and push.

Their language

The portal in their own language, as an app on their phone.

“Clients love how clean and simple the portal looks. It feels like we built our own custom dashboard just for them.”

Alex StewartTeamTown

Frequently asked questions

Do my clients pay anything?

No. Every plan includes unlimited clients, and they never pay for their account.

Do clients need to install an app?

No. The portal works in any browser, and they can install it on their phone as an app if they want.

Can I see exactly what my clients see?

Yes. Log in as a client to see their portal and help them faster.

One portal for your clients,
your team and you

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