How to Document Your Service Process and Deliver High-Quality Productized Services

Productizing your services offers you greater freedom to scale your business and removes the time limitation of bespoke client services. Often, the difference between a successful productized service business and a less successful one is standardized operating procedures, or SOPs. Why should Read More about How to Document Your Service Process and Deliver High-Quality Productized Services

How to Manage Customer Expectations for Your Productized Service: 6 Practical Tips

Expectations are everything in service-based business. If customers can trust that they’re getting precisely what they’re paying for, they’re more likely to stick around.  Managing expectations falls under the umbrella of customer experience management (CEM or CXM)—a broader range of Read More about How to Manage Customer Expectations for Your Productized Service: 6 Practical Tips